Dunedin Autos Ltd have boosted their status as a small company with a big reputation in the motor vehicle repair industry by retaining their contract with the CIS General Insurance Company.

The Coatbridge company set up in 1986 by Alistair Clark and Francis Ferguson have been appointed a CIS approved repairer to cover Lanarkshire and South Glasgow –a contract that they previously covered along with two national companies.

Director Francis Ferguson said: “Retaining this contract is a massive boost not only to our business but also to our staff without whom this would not be possible. The new deal will see a substantial increase in our business.

“The assessment period was demanding and spanned more than six months, with the key elements being customer satisfaction, quality of service and repairs, and also environmental issues. But in the end, it was all worthwhile.

“We have made substantial investment over the years in equipment, training and services – and this has had a rewarding spin-off: without that investment, we would not have been in the position to be considered for contracts such as this.”

He added: “We are big enough to provide a fully comprehensive service yet small enough to retain the personal touch which was highlighted in a recent customer satisfaction survey in which we had a rating of 97% - against an industry average of 54%”.

“We’re both ‘hands-on’ and readily available to talk with customers and help them through what can be a stressful time.”

Dunedin Autos have been Chamber of Commerce members for more than ten years, and were founder members of The 1700 Club, Lanarkshire’s first Chamber-led Business Breakfast Networking Club.

Both Alistair and Francis were office-bearers and have played active roles in this Club while working with other leading businesses locally to make The 1700 Club one of the most successful Networking Groups in the country.

Website: www.dunedinautos.com